# How can we help you?

If you need help with your account or need support with your software then we're here to help.

## Customer Success Portal

**Designed to help you get the most from your software.**

- Manage your account
- View your invoices and renewals
- Raise support cases
- Access support services and FlexPoints

## Search our Knowledge Base

We have made **90% of our content public** to help you find answers to your software questions as quickly as possible.

Browse the guest experience, select a product and **use the intelligent search to find answers** to your questions.

## Support FAQs

### Login support

#### How do I register for a Customer Success Portal account?

If you do not have an account already, you can register here: [Register for Customer Success Portal](https://accessgroup.my.site.com/Support/s/login/SelfRegister)

#### I’ve tried to reset my password but I've not received a password reset email. What should I do next?

Please open the password reset page [Password Reset](https://accessgroup.my.site.com/Support/s/login/ForgotPassword) and enter the email address you have registered to the Customer Success Portal with.

#### I’ve tried to login but my account is disabled. Who should I contact?

Please [contact us](https://www.theaccessgroup.com/en-gb/support-hub/#) for your account to be re-enabled.

#### Is single sign on (SSO) available between Access Evo and the Customer Success Portal?

Yes. Please follow the setup steps outlined in this article: [SSO Setup](https://help-accessevo.theaccessgroup.com/en/articles/10906362-setting-up-single-sign-on-sso)

### Raising a support case

#### How do I raise a support case?

Registered support contacts within your organisation will have access to the support engineering team. If you are not a registered support contact, you can use this [page](https://accessgroup.my.site.com/support/s/success-plans&data) via the logged-in experience to help identify who from your organisation is.

#### How do I receive permission to raise a support case?

The fastest way to be given permission is to ask someone with existing permission to raise a support case so you can be added as a support contact for your product.

## Can't find what you're looking for?

[Account Support](https://help-financehub.theaccessgroup.com/en/articles/11662394-our-new-contact-us-experience)

**Niamh Devlin, Collite**  
"Vanessa was super helpful! I really appreciated that she reached out via phone call and handled the situation promptly!"

**Tabinda Sheikh, Parklands Residential Home Limited**  
"Comforting experience working with The Access Group, it has been an ease thanks to the staff. They have made the onboarding very easy and personable. Flavia has been a superstar in this process, she has been on it with everything I needed. Highly recommend."

**Connie Advincula, J. K. International**  
"Very helpful as always and connect with the customer in the most respectful manner. This is on top of being efficient and helpful in all queries."

**Suzanne, McGrath Canberra**  
"Great Customer Service. The assistance I received from Pravine was great. He was knowledgeable, concise and patient with me. He kept me up to date on the progress of my issue and sent a resolution through to me well before I expected it. Great person to deal with."

**Enis, Miya Solicitors**  
"The prompt service and knowledge of the technician and ability to explain the issue in simple terms and resolved problem immediately."