How can we help you?
If you need help with your account or need support with your software then we're here to help.
Customer Success Portal
Designed to help you get the most from your software.
- Manage your account
- View your invoices and renewals
- Raise support cases
- Access support services and FlexPoints
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Support FAQs
Login support
How do I register for a Customer Success Portal account?
If you do not have an account already, you can register here: Register for Customer Success Portal
I’ve tried to reset my password but I've not received a password reset email. What should I do next?
Please open the password reset page Password Reset and enter the email address you have registered to the Customer Success Portal with.
I’ve tried to login but my account is disabled. Who should I contact?
Please contact us for your account to be re-enabled.
Is single sign on (SSO) available between Access Evo and the Customer Success Portal?
Yes. Please follow the setup steps outlined in this article: SSO Setup
Raising a support case
How do I raise a support case?
Registered support contacts within your organisation will have access to the support engineering team. If you are not a registered support contact, you can use this page via the logged-in experience to help identify who from your organisation is.
How do I receive permission to raise a support case?
The fastest way to be given permission is to ask someone with existing permission to raise a support case so you can be added as a support contact for your product.
Can't find what you're looking for?
Niamh Devlin, Collite
"Vanessa was super helpful! I really appreciated that she reached out via phone call and handled the situation promptly!"
Tabinda Sheikh, Parklands Residential Home Limited
"Comforting experience working with The Access Group, it has been an ease thanks to the staff. They have made the onboarding very easy and personable. Flavia has been a superstar in this process, she has been on it with everything I needed. Highly recommend."
Connie Advincula, J. K. International
"Very helpful as always and connect with the customer in the most respectful manner. This is on top of being efficient and helpful in all queries."
Suzanne, McGrath Canberra
"Great Customer Service. The assistance I received from Pravine was great. He was knowledgeable, concise and patient with me. He kept me up to date on the progress of my issue and sent a resolution through to me well before I expected it. Great person to deal with."
Enis, Miya Solicitors
"The prompt service and knowledge of the technician and ability to explain the issue in simple terms and resolved problem immediately."